So you find out that you are BRCA positive or you just heard those words…you have breast cancer or ovarian cancer. You know that the medical bills will be substantial & you are worried about your coverage & out of pocket expense. What do you do? Do you want a second opinion? Will the insurance company pay? Do you even have medical insurance?
Call your insurance company & speak to a supervisor who will explain EVERYTHING to you. Take names & phone #’s & document the dates & times that you spoke with them. I personally had major problems with my insurance company. They told me one thing & then when it came time to pay they told me another story. I was fortunate that the unfortunate representative made the mistake of putting all the information in an email to me when I asked for clarification! Enlist your doctor’s office for help. I asked for the codes & cost for the procedures that I would need. I then asked my insurance company to explain how much of that they would pay & I did the math. YOU MUST GET THIS IN WRITING! You can also ask your doctor’s office if they will help you with the out of pocket cost. Some will, some won’t!
Don’t take no for an answer! Your medical bills will be substantial—you need to know the out of pocket costs! I also had to enlist the help of the policy holder’s “human resources department.”
If it is all too much for you- ask a friend for help or an organization. I get asked for help about this issue the most- that is why I am finally putting it into writing!
There is a patient Advocate Foundation (copays.org) & Cancer Care (cancercare.org) that will also help you with financial issues.
I was also anonymously told about this link & privately assured that the application for Consumers external appeals & the Health Care Provider’s application were just about guarantees for reimbursement! If you are having trouble with your insurance company follow this link for New York. http://www.ins.state.ny.us/ If you are in another state try putting in your state code where the NY code is! When you get to this site, hit the COMSUMERS link then hit the HEALTH link. Then scroll down to the EXTERNAL APPEALS link.
if you are having trouble accessing the link put this into your search engine:
ins.state.ny.us